Quick Online Or Telephone Assistance

If you should ever encounter operating problems relating to your cleaning system, our competent helpline will be glad to provide assistance and advice. Its staff members are your first port of call for any technical issues you may have. They provide initial troubleshooting support and can arrange for the dispatch of service technicians.


UCM's service helpline is available from 08:00 a.m. until 05:00 p.m. on weekdays. Outside this time window, you can use our online machine breakdown report  to get in touch with us quickly and easily.

Your Benefits:

  • Quick information and help in the event of an equipment failure
  • 40 to 60 % of all reported problems and malfunctions can be overcome directly on the phone by our technical support staff
  • Convenient scheduling of call-outs for UCM service technicians
  • Reliable and speedy processing of your online fault report

UCM Service

Udo Steinhauser

Phone: +41 (0)71 866 67 48
Email: service(at)ucm-ag.com

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